FAQ
- Is Kryolan Cosmetics Australian owned?
- How long have Kryolan products been around?
- Can I pay using EFTPOS?
- Do I receive a discount if am a student?
- Do you accept Diners or American Express?
- Is it possible to place a phone order?
- Am I able to receive my goods by post?
- If I am working as a makeup artist am I entitled to a discount?
- Do you have a customer incentive program?
- Where are Kryolan products manufactured?
- Are Kryolan products tested on animals?
- Are Kryolan Cosmetics only for TV and Film?
- Can I return products once purchased?
- Is Kryolan Cosmetics opened on the weekend?
- What hours are Kryolan Cosmetics open?
- Is Kryolan makeup thick?
- Do you colour match foundations?
- Isn’t Kryolan just for stage?
- What should I use to cover problem skin i.e. acne?
- Can I mix my TV Paintstick with a tinted moisturizer?
- How long will the Ultra Fluid Foundation last on my skin?
- Can I use the Kryolan Ultra Crème Foundation as a concealor?
- What is the difference between the Kryolan Concealor Wheel and the Kryolan Deckcreme?
- What foundation is generally more suitable to women whom are 40 plus and require medium coverage and want to minimize the look of fine lines?
- Do you have any foundations that can be used wet or dry?
- What Foundation should I use on dry skin?
- Can Supracolor be used as an everyday foundation?
- Can I use Kryolan Shimmering Foundation on its own?
- What is the difference between the Ultra Foundation Stick and the TV Paintstick?
- What sort of coverage does the Kryolan Dual Finish Foundation provide?
- What is the preferred foundation and powder to use for stage makeup?
- Can I use Kryolan eye shadow as a blush?
- Can I use Kryolan eye shadow wet and will it stay on?
- How many colours are available in the Ultra Makeup Base range?
- When do I use the High Definition Micro Silk Powder?
- What sort of coverage does the High Definition Micro Foundation Smoothing Fluid provide?
- What is the difference between the Kryolan Translucent Powder and the Kryolan Antishine Powder and when would I use the Antishine Powder instead of a translucent powder?
- What is the difference between Kryolan Ultra Base and Ultra Base Plus?
- What is the difference between Ultra Setting Spray and Fixier Spray?
- Can you use Kryolan Invisible Matte Cream as an eyeshade base?
- Should the Dermacolor range of products only be used together? i.e. can you use the Dermacolor Camouflage Cream with a Kryolan Translucent Powder of should you use the Dermacolor Fixier Powder?
- Can I customise my palettes?
- Is it safe to use Glamour Sparks over my lipstick?
- How many faces does a 30ml pot Supracolor do?
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Is Kryolan Cosmetics Australian owned?
Yes.
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How long have Kryolan products been around?
Kryolan began product in Berlin approximately 65 years ago.
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Can I pay using EFTPOS?
Yes.
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Do I receive a discount if am a student?
Yes, however this depends on where you are studying, you are required to be studying a makeup course and must show your student card when making a purchase.
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Do you accept Diners or American Express?
We do not accept Diners, although we do accept AMEX, Visa and Mastercard.
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Is it possible to place a phone order?
Yes, if you would like to speak to us for some advice before you shop we’d be happy to take an order over the phone.
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Am I able to receive my goods by post?
Definitely, you will be charged a nominal postage and handling fee.
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If I am working as a makeup artist am I entitled to a discount?
Yes, if you have a current business card stating that you are a makeup artist and you hold a current ABN you can apply to our loyalty program. This will initially entitle you to a 10% discount off any purchase over $20, excluding books. Further discounts apply for our most loyal customers.
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Do you have a customer incentive program?
Yes, if you spend over $100 in one transaction you will receive an incentive card. Every $25 spent will give you a point, after 10 points you will receive $25 off your next purchase.
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Where are Kryolan products manufactured?
The bulk of the product is manufactured in Germany but a lot of the colours have been created here in Australia.
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Are Kryolan products tested on animals?
No.
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Are Kryolan Cosmetics only for TV and Film?
No, all of our products can be used for everyday and we also stock a fabulous range of products that range from sheer to full coverage.
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Can I return products once purchased?
We only accept returns if the product is deemed faulty. For hygiene reason we do not accept returns for “change of mind”. You must retain your receipt for proof of purchase.
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Is Kryolan Cosmetics opened on the weekend?
We are open on Saturdays 9:30am to 5pm.
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What hours are Kryolan Cosmetics open?
Monday to Thursday 9.30am to 5.30pm, Friday 9.30am to 7.00pm and Saturday 9.30am to 5.00pm.
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Is Kryolan makeup thick?
No, it is a common misconception that our foundations are thick. When worn on stage foundation can appear thick because the colour choice is specific for their task and not colour matched to their skin tone. Great coverage does not mean thick it really means flawless.
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Do you colour match foundations?
Absolutely, all of us are makeup artists trained to find the perfect foundation for you, just come in and ask us.
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Isn’t Kryolan just for stage?
No, Kryolan was originally designed for stage and is continuing to supply the theatre industry, however the range has expanded to cover all aspects of makeup including everyday cosmetics.
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What should I use to cover problem skin i.e. acne?
The TV Paintstick and Dermacolor are the ideal foundations to use and the Kryolan Neutralizer Wheel can be used if you just want to cover any problems such as redness or dark circles.
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Can I mix my TV Paintstick with a tinted moisturizer?
It would be better to use the tinted moisturizer first and then build up the areas that require extra coverage by using the TV Paintstick.
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How long will the Ultra Fluid Foundation last on my skin?
Depends on the skin’s surface as it will last longer if you have used a primer first. It will also last longer if powder lightly with a translucent powder once blended. It is not long wearing on oily skin and will last longer on a drier mature skin.
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Can I use the Kryolan Ultra Crème Foundation as a concealor?
Yes.
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What is the difference between the Kryolan Concealor Wheel and the Kryolan Deckcreme?
The Kryolan Concealor Wheel has 6 shades of neutralizing concealor colours designed to correct various complexion imperfections, whereas the Deckcreme as an individual concealor in a pot and has a different level of coverage, texture and color range to the Kryolan Concealor Wheel.
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What foundation is generally more suitable to women whom are 40 plus and require medium coverage and want to minimize the look of fine lines?
The High Definition Micro Foundation Cream or Kryolan Ultra Crème Foundation are perfect for mature skin and are best applied after you have prepped your skin with a Kryolan primer or under base.
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Do you have any foundations that can be used wet or dry?
Yes, the Kryolan Dual Finish Foundation.
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What Foundation should I use on dry skin?
Kryolan Ultra Crème Foundation is ideal for medium to fuller coverage or Kryolan Ultra Fluid Foundation for a light coverage.
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Can Supracolor be used as an everyday foundation?
Yes, it the same formulation as the TV Paintstick, however it’s colour range is more suited to being used as a Theatre makeup. The TV Paintstick has a colour range more suitable for everyday wear.
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Can I use Kryolan Shimmering Foundation on its own?
Yes, if you are using it on your body such as the décolletage area, legs etc However, it is better mixed in with your Kryolan Foundation if you are applying it to your face.
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What is the difference between the Ultra Foundation Stick and the TV Paintstick?
The Ultra Foundation stick contains avocado oil which is great for problem skin and provides you with a semi matte finish, so no powder required. The TV Paintstick provides a full coverage and contains mineral oil which is best set with a powder for longer wear.
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What sort of coverage does the Kryolan Dual Finish Foundation provide?
More of a medium coverage and it is great to use dry as a touch up powder.
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What is the preferred foundation and powder to use for stage makeup?
Supracolour set with Blending Powder.
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Can I use Kryolan eye shadow as a blush?
Yes.
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Can I use Kryolan eye shadow wet and will it stay on?
Yes you can, however to ensure your product lasts longer use only one side of the eye shadow wet.
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How many colours are available in the Ultra Makeup Base range?
Four colours are available and each one is used to correct a particular skin tone).
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When do I use the High Definition Micro Silk Powder?
This is used over makeup application to either set your makeup or to touch it up throughout the day. It contains anti-inflammatory and anti-bacterial properties and also provides you with a sun protection factor of nine.
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What sort of coverage does the High Definition Micro Foundation Smoothing Fluid provide?
It provides a medium coverage and is great on drier or more mature skins. It is also great for those who prefer a dewy finish.
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What is the difference between the Kryolan Translucent Powder and the Kryolan Antishine Powder and when would I use the Antishine Powder instead of a translucent powder?
The Antishine powder is designed to be applied over the Kryolan Translucent powder to eliminate shiny areas. Good for theatrical work. (The Kryolan translucent powder is a finer powder designed more for all over setting, whereas the Antishine has a starchier feel and should be applied in areas that tend to get shiny.)
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What is the difference between Kryolan Ultra Base and Ultra Base Plus?
There is no difference in the formulation the only difference is the Kryolan Ultra Base Plus contains a sun protection factor 20 and vitamin E-acetate.
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What is the difference between Ultra Setting Spray and Fixier Spray?
Ultra Setting Spray is a finer spray used to set makeup, it is great to use on Aquacolor and can be mixed with Aquacolor to create longer wear. The Fixier Spray is stronger and comes in a non-aerosol and aerosol form.
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Can you use Kryolan Invisible Matte Cream as an eyeshade base?
Yes.
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Should the Dermacolor range of products only be used together? i.e. can you use the Dermacolor Camouflage Cream with a Kryolan Translucent Powder of should you use the Dermacolor Fixier Powder?
Yes you can use Translucent Powder, however Dermacolour Fixier Powder is more sweat proof and provides more coverage, it is also cheaper to buy a small size of Dermacolour powder than a tub of Translucent Powder.
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Can I customise my palettes?
Yes.
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Is it safe to use Glamour Sparks over my lipstick?
Yes, Kryolan products are multipurpose and only limited to your imagination.
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How many faces does a 30ml pot Supracolor do?
Roughly 40-50 faces. Based on an estimated use of 1ml per face.
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